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Rommie2185
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Name: Bethany
Location: Massachusetts
Gender: Female
Interests: Reading, listening to music, cuddling up with my hubby and watching a movie.
Expertise: Customer Service and Clerical Work
Occupation: Assembler
Industry: Water Filters
Message: message meEmail: email me
Website: visit my website
Member Since:
6/1/2005
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| Dear Wal-mart, August 13th, 2007
I had a very disturbing visit to one of your stores today. I would like to tell you about it. Let me start by saying that my problem was not with the store in general. The store was clean, I was greeted at the door, and I was able to find everything I wanted. My problem arose at the checkout.
I was approaching the express checkout registers when the trouble happened. There were two registers open, one had a line of three and one contained only one customer. Naturally, I walked around the line of three to approach the shorter line when I was sharply rebuked by the man at the back of the first line. Surprised, I stopped halfway between the two registers and turned to face the man.
He then walked up to me, standing very closely, and proceeded to lay into me about my perceived line cutting. He went on to insult my gender and my intelligence and threaten me with physical harm. Each time I opened my mouth to say something he raised his voice and moved closer.
The whole time this is going on neither cashiers attempted to help me. One proceeded to checkout the next person in line while the other just stood behind his register and watched. After a minute I realized that I would not be getting any help from any of your associates and decided I had had enough. I raised my voice above my abusers and firmly told him to “BACK OFF!”. This seemed to startle him and he took a step back. I then walked around him to the first line where an older women was almost done paying for her purchases. The man behind the second register called the other man over to ring out his purchases. The whole time the man continued to harass me loudly.
It was only after the man had left that someone came over to see what was going on. She was told what had happened and that they had been unable to find the number for security. She then left. I proceeded to make my purchases while being scolded by the cashier for how I had handled the situation.
When I exited the store, the older women ahead of me in line was waiting to see if I was okay. Then she wished me a happier rest of my day. I walked alone to my car.
Now, I can understand the cashiers not being able to find the number for security. They have a lot of numbers to keep track of. But I find it hard to believe that you do not have a paging system on your phones. Barring that, one of the cashiers (especially the one with no one in line) could have gone and gotten a manager to come and handle the situation.
Another thing handled poorly was the fact that no one said a word to me. I was verbally abused and physically threatened by a customer in your store, in front of your associates, and no one said anything to me. No one asked if I was alright, offered an apology for the lack of response to the situation, or asked if I would like someone to walk me to my car because the man might be waiting in the parking lot for me. A very real fear for me at the time.
As a customer I expect to feel a certain amount of safety when I enter a store. Am I wrong in feeling that while I am on your property and a visitor to your store that you have a certain level of responsibility for my safety? I did not feel very safe today.
I am not suggesting anyone be fired. I do not want that. I am hoping that your store can learn from the situation. I too have learned something from this situation. I will now be
accompanied by my husband while shopping until such time as I feel
confident enough to do it alone again.
Sincerely,
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| | Your Anti Climactic Fortune |  Deep into your future, I forsee: Conditional love |
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| If someone who was supposed to be best friends with your husband told him while you weren't around that he and another women would make a good couple because they looked cute together, would you be insulted? | | |
| Just so I know if I'm the only one that feels this way. I'll give you backgroung first. My husband and I go out on Friday nights for a date night where we can spend some time alone without the distractions that abound at home. You know what I mean. The tv, computer, video games, and all the little stuff that has to get done. As a general rule we do it on Fridays for numerous reasons, but we have been flexible when things come up. Well, Nick's best friend Leo is getting married this weekend and has already had two bachelor parties. (He called one a Stag party. I looked it up bachelor and stag parties are the same thing) Well, today is the day that they have their last tux fitting, rehearsal and dinner. All of which I'm not included in. This takes from early afternoon to around eight tonight. Well, that would leave us Friday night and until early afternoon on Saturday, right? Because the wedding isn't until 4 on Staurday. Well, Leo wants all the guys to go out to a movie right after the dinner tonight. Then they are all supposed to go back to my mother-in-laws house and stay the night and spend Saturday together until the wedding. So, I reasonably expected that it would be good enough that Nick had gone to two bachelor parties for him and had already promised that he wouldn't go to this one because I would then not see hime for most of Friday and all of Saturday, because being in the wedding party he wont be anywhere near me for the wedding or the reception. Nope, he decided that it doesn't matter that he promised and that I am being completely unreasonable. It doesn't help that Leo is telling Nick that he's not doing enough for him and he's not happy enough for him and that he's not participating if he doesn't go. Oh, yeah, and he's mad that I have a problem with it. I thought the decision to go or not was between me and my husband. He's as bad as his bridzilla who keeps harassing my husband on MySpace telling him what he can say or not say on there. I finally told her to stop being so bossy. So now she hates me, thus Leo hates me because I wasn't letting his dear one walk on us. I am so sick of them butting into things that have nothing to do with them. And it frusterates me that there is nothing I can do to get Leo to stop putting guilt trips on my husband. I can't even get him to fight back. He sees nothing wrong with this. He says I am completely unreasonable in all of this. Am I? Sorry it sort of became a vent as well as a question. Any insights would be nice. Am I the only one that thinks three get togethers is excessive and that the decision making shouldn't involve the honoree? | | |
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This is a great relief to my husband as he has been very stressed out over money. I don't know why, I'm the one that handles the finances
